/* ==========================================================================
   Service Dispatch Desk Theme & Palette
   - Deep Navy:   #17324d
   - Blue:        #2364d2
   - Pale Blue:   #edf3fa
   - White:       #ffffff
   - Muted Slate: #526478
   - Amber Alert: #a65b00
   ========================================================================== */

:root {
  --navy: #17324d;
  --blue: #2364d2;
  --pale-blue: #edf3fa;
  --white: #ffffff;
  --slate: #526478;
  --amber: #a65b00;

  --border-subtle: #d3dfed;
  --border-focus: #2364d2;
  --success: #1b7a3e;
  --error: #b71c1c;

  --font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --font-mono: ui-monospace, SFMono-Regular, "SF Mono", Menlo, Consolas, "Liberation Mono", monospace;

  --radius-sm: 4px;
  --radius-md: 8px;
  --radius-lg: 14px;
  --radius-phone: 24px;

  --shadow-sm: 0 1px 3px rgba(23, 50, 77, 0.08);
  --shadow-md: 0 4px 12px rgba(23, 50, 77, 0.1);
  --shadow-phone: 0 8px 24px rgba(23, 50, 77, 0.14);
}

*, *::before, *::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: var(--font-family);
  background-color: var(--pale-blue);
  color: var(--navy);
  line-height: 1.5;
  font-size: 15px;
  -webkit-font-smoothing: antialiased;
}

/* Accessibility: polite screen reader region */
.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

/* Page Header & Simulation Banner */
.page-header {
  background: var(--navy);
  color: var(--white);
  padding: 24px 20px;
  border-bottom: 3px solid var(--blue);
}

.header-container {
  max-width: 1240px;
  margin: 0 auto;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.header-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 12px;
}

.brand-title {
  font-size: 20px;
  font-weight: 700;
  letter-spacing: -0.01em;
  display: flex;
  align-items: center;
  gap: 10px;
}

.brand-badge {
  font-size: 11px;
  font-weight: 600;
  background: var(--blue);
  color: var(--white);
  padding: 3px 8px;
  border-radius: var(--radius-sm);
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.sim-disclaimer-pill {
  font-size: 12px;
  background: rgba(255, 255, 255, 0.12);
  border: 1px solid rgba(255, 255, 255, 0.25);
  padding: 4px 10px;
  border-radius: 999px;
  color: #d8e5f3;
}

.header-desc {
  color: #b7cde2;
  font-size: 14px;
  max-width: 820px;
}

/* Layout: Two-Column Dispatch Desk */
.main-wrapper {
  max-width: 1240px;
  margin: 24px auto;
  padding: 0 16px;
  display: grid;
  grid-template-columns: 420px minmax(0, 1fr);
  gap: 28px;
  align-items: start;
}

/* Left Pane: Quiet Form */
.dispatch-form-pane {
  background: var(--white);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  padding: 24px;
  box-shadow: var(--shadow-sm);
}

.pane-title {
  font-size: 16px;
  font-weight: 700;
  color: var(--navy);
  margin-bottom: 6px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.pane-subtitle {
  font-size: 13px;
  color: var(--slate);
  margin-bottom: 20px;
}

.form-group {
  margin-bottom: 16px;
}

.form-group label {
  display: block;
  font-size: 13px;
  font-weight: 600;
  color: var(--navy);
  margin-bottom: 4px;
}

.form-group .label-desc {
  font-weight: 400;
  color: var(--slate);
  font-size: 12px;
  margin-left: 4px;
}

.form-control {
  width: 100%;
  padding: 10px 12px;
  font-size: 14px;
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  background: #fdfdfe;
  color: var(--navy);
  transition: border-color 0.15s ease, box-shadow 0.15s ease;
}

.form-control:focus {
  outline: none;
  border-color: var(--border-focus);
  box-shadow: 0 0 0 3px rgba(35, 100, 210, 0.15);
}

.form-control:disabled {
  background: #f0f4f8;
  color: var(--slate);
  cursor: not-allowed;
}

/* Radio button pills for Urgency */
.radio-pill-group {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
  margin-top: 4px;
}

.radio-pill-label {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 9px 12px;
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  cursor: pointer;
  font-size: 13px;
  font-weight: 500;
  background: var(--white);
  transition: all 0.15s ease;
}

.radio-pill-label:hover {
  background: var(--pale-blue);
}

.radio-pill-label input[type="radio"]:checked + .pill-text {
  font-weight: 700;
}

.radio-pill-label.emergency-pill {
  border-color: #f0c997;
}

.radio-pill-label.emergency-pill:has(input:checked) {
  border-color: var(--amber);
  background: #fff8ef;
  color: var(--amber);
}

.radio-pill-label.standard-pill:has(input:checked) {
  border-color: var(--blue);
  background: #f0f6ff;
  color: var(--blue);
}

/* Toggle Checkbox */
.toggle-wrapper {
  margin-top: 20px;
  padding-top: 16px;
  border-top: 1px solid var(--border-subtle);
}

.toggle-label {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  cursor: pointer;
  font-size: 13px;
}

.toggle-label input[type="checkbox"] {
  margin-top: 3px;
  cursor: pointer;
}

.toggle-title {
  font-weight: 600;
  color: var(--navy);
  display: block;
}

.toggle-caption {
  font-size: 12px;
  color: var(--slate);
}

/* Live configuration panel */
.live-config-panel {
  margin-top: 14px;
  padding: 14px;
  background: #fff9f0;
  border: 1px solid #fed7aa;
  border-radius: var(--radius-sm);
}

.live-warning-banner {
  font-size: 12px;
  color: #7c2d12;
  margin-bottom: 12px;
  line-height: 1.4;
  padding-bottom: 8px;
  border-bottom: 1px dashed #fbd38d;
}

.form-error-alert {
  margin-top: 14px;
  padding: 10px 12px;
  background: #ffebee;
  border: 1px solid #ffcdd2;
  border-radius: var(--radius-sm);
  color: var(--error);
  font-size: 13px;
}

/* Form Action Buttons */
.form-actions {
  display: flex;
  gap: 10px;
  margin-top: 24px;
}

.btn-primary {
  flex: 1;
  background: var(--navy);
  color: var(--white);
  border: 1px solid var(--navy);
  padding: 11px 16px;
  font-size: 14px;
  font-weight: 600;
  border-radius: var(--radius-sm);
  cursor: pointer;
  transition: background 0.15s ease;
  display: flex;
  align-items: center;
  justify-content: center;
}

.btn-primary:hover:not(:disabled) {
  background: #204366;
}

.btn-primary:disabled {
  opacity: 0.65;
  cursor: not-allowed;
}

.btn-secondary {
  background: var(--white);
  color: var(--slate);
  border: 1px solid var(--border-subtle);
  padding: 11px 16px;
  font-size: 14px;
  font-weight: 600;
  border-radius: var(--radius-sm);
  cursor: pointer;
  transition: all 0.15s ease;
}

.btn-secondary:hover {
  background: var(--pale-blue);
  color: var(--navy);
}

/* Right Pane: Live Pipeline & Phones */
.dispatch-pipeline-pane {
  min-width: 0;
  display: flex;
  flex-direction: column;
  gap: 24px;
}

/* Phone Previews Header Controls */
.preview-controls-bar {
  background: var(--white);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  padding: 12px 18px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 12px;
}

.preview-controls-title {
  font-size: 13px;
  font-weight: 700;
  color: var(--navy);
}

.preview-toggles-group {
  display: flex;
  gap: 16px;
}

.preview-toggle-label {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 13px;
  color: var(--slate);
  cursor: pointer;
}

.preview-toggle-label input {
  cursor: pointer;
}

/* Phone Displays Container */
.phones-deck {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
}

/* Hairline Phone Frame (Pure CSS) */
.phone-frame {
  background: #0f1c29;
  border: 2px solid var(--slate);
  border-radius: var(--radius-phone);
  box-shadow: var(--shadow-phone);
  padding: 10px;
  color: #fff;
  min-height: 290px;
  display: flex;
  flex-direction: column;
}

.phone-top-bar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-size: 11px;
  color: #8fa5ba;
  padding: 2px 8px 6px;
  border-bottom: 1px solid #1f3347;
}

.phone-speaker-notch {
  width: 44px;
  height: 4px;
  background: #2b3e52;
  border-radius: 999px;
}

.phone-app-header {
  padding: 8px 10px;
  background: #172738;
  border-radius: 6px;
  margin-top: 6px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.phone-contact-info {
  display: flex;
  flex-direction: column;
}

.phone-contact-name {
  font-size: 12px;
  font-weight: 700;
  color: #ffffff;
}

.phone-contact-role {
  font-size: 10px;
  color: #8eb1d4;
}

.phone-screen-body {
  flex: 1;
  background: #121e2b;
  border-radius: 6px;
  margin-top: 8px;
  padding: 12px 10px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
}

.phone-empty-state {
  color: #5d758f;
  font-size: 11px;
  font-style: italic;
  text-align: center;
  margin: auto;
  padding: 16px 8px;
}

/* SMS Bubbles in Phone Screens */
.sms-bubble {
  padding: 10px 12px;
  border-radius: 12px;
  font-size: 12px;
  line-height: 1.4;
  margin-bottom: 8px;
  animation: fadeIn 0.25s ease-out;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

.sms-contractor {
  background: #1c3d61;
  border-left: 3px solid #38bdf8;
  color: #e0f2fe;
}

.sms-customer {
  background: #1e3347;
  border-left: 3px solid #60a5fa;
  color: #f1f5f9;
}

.sms-meta {
  display: flex;
  justify-content: space-between;
  margin-bottom: 4px;
  font-size: 10px;
  color: #94a3b8;
}

.sms-sender {
  font-weight: 600;
  color: #bfdbfe;
}

.sms-text {
  word-break: break-word;
}

/* ==========================================================================
   Numbered Live Timeline (The Memorable Element)
   ========================================================================== */
.timeline-card {
  background: var(--white);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  padding: 24px;
  box-shadow: var(--shadow-sm);
}

.timeline-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 20px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--pale-blue);
}

.timeline-title {
  font-size: 16px;
  font-weight: 700;
  color: var(--navy);
}

.timeline-sla-indicator {
  font-size: 12px;
  color: var(--slate);
  background: var(--pale-blue);
  padding: 4px 10px;
  border-radius: 999px;
  font-weight: 600;
}

.timeline-list {
  position: relative;
  display: flex;
  flex-direction: column;
  gap: 20px;
}

/* Connected Track Line */
.timeline-list::before {
  content: "";
  position: absolute;
  top: 18px;
  bottom: 24px;
  left: 20px;
  width: 2px;
  background: #d8e5f2;
  z-index: 1;
}

.stage-item {
  position: relative;
  display: flex;
  gap: 16px;
  z-index: 2;
}

.stage-node {
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: var(--white);
  border: 2px solid #cbd5e1;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 14px;
  font-weight: 700;
  color: var(--slate);
  flex-shrink: 0;
  transition: all 0.2s ease;
}

.stage-content {
  flex: 1;
  background: #f8fafc;
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-sm);
  padding: 12px 14px;
  transition: all 0.2s ease;
}

.stage-header-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 4px;
}

.stage-title {
  font-size: 14px;
  font-weight: 700;
  color: var(--navy);
}

.stage-badges {
  display: flex;
  align-items: center;
  gap: 6px;
}

.stage-status {
  font-size: 11px;
  font-weight: 600;
  padding: 2px 7px;
  border-radius: var(--radius-sm);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.stage-duration {
  font-size: 11px;
  font-family: var(--font-mono);
  color: var(--slate);
}

.badge-pending {
  background: #e2e8f0;
  color: var(--slate);
}

.badge-running {
  background: #dbeafe;
  color: var(--blue);
  animation: pulse 1s infinite alternate;
}

@keyframes pulse {
  from { opacity: 0.7; }
  to { opacity: 1; }
}

.badge-complete {
  background: #dcfce7;
  color: #15803d;
}

.badge-error {
  background: #fee2e2;
  color: var(--error);
}

/* Stage State Visual Styles */
.stage-item.stage-running .stage-node {
  border-color: var(--blue);
  background: #eff6ff;
  color: var(--blue);
  box-shadow: 0 0 0 4px rgba(35, 100, 210, 0.15);
}

.stage-item.stage-running .stage-content {
  border-color: #bfdbfe;
  background: #f0f7ff;
}

.stage-item.stage-complete .stage-node {
  border-color: var(--blue);
  background: var(--blue);
  color: var(--white);
}

.stage-item.stage-complete .stage-content {
  border-color: #cbd5e1;
  background: var(--white);
}

.stage-item.stage-error .stage-node {
  border-color: var(--amber);
  background: #fff7ed;
  color: var(--amber);
}

.stage-item.stage-error .stage-content {
  border-color: #fed7aa;
  background: #fffaf5;
}

.stage-summary {
  font-size: 13px;
  color: var(--slate);
  margin-top: 2px;
}

.stage-details {
  margin-top: 8px;
  padding-top: 8px;
  border-top: 1px dashed var(--border-subtle);
}

.details-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 6px 12px;
  font-size: 12px;
}

.detail-row {
  display: flex;
  gap: 6px;
}

.detail-key {
  font-weight: 600;
  color: var(--slate);
}

.detail-val {
  color: var(--navy);
  font-family: var(--font-mono);
  word-break: break-all;
}

/* ==========================================================================
   Inspectable Record Drawer / Container
   ========================================================================== */
.inspectable-card {
  background: var(--white);
  border: 1px solid var(--border-subtle);
  border-radius: var(--radius-md);
  padding: 24px;
  box-shadow: var(--shadow-sm);
}

.inspectable-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 16px;
  padding-bottom: 10px;
  border-bottom: 1px solid var(--border-subtle);
  flex-wrap: wrap;
  gap: 10px;
}

.inspectable-title {
  font-size: 16px;
  font-weight: 700;
  color: var(--navy);
}

.record-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 16px;
}

.summary-chip {
  background: var(--pale-blue);
  border: 1px solid #d3dfed;
  border-radius: var(--radius-sm);
  padding: 4px 8px;
  font-size: 12px;
  display: flex;
  gap: 6px;
}

.chip-label {
  color: var(--slate);
  font-weight: 600;
}

.chip-value {
  color: var(--navy);
  font-family: var(--font-mono);
  font-weight: 500;
}

.json-viewer-box {
  background: #0f1c29;
  color: #d1e2f2;
  border-radius: var(--radius-sm);
  padding: 14px;
  font-family: var(--font-mono);
  font-size: 12px;
  line-height: 1.45;
  overflow-x: auto;
  max-height: 380px;
}

/* ==========================================================================
   Reduced Motion Overrides
   ========================================================================== */
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after {
    animation-duration: 0.01ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: 0.01ms !important;
    scroll-behavior: auto !important;
  }
}

/* ==========================================================================
   Responsive Breakpoints down to 375px
   ========================================================================== */
@media (max-width: 960px) {
  .main-wrapper {
    grid-template-columns: 1fr;
    gap: 20px;
  }

  .phones-deck {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 480px) {
  .header-top {
    flex-direction: column;
    align-items: flex-start;
  }

  .radio-pill-group {
    grid-template-columns: 1fr;
  }

  .preview-controls-bar {
    flex-direction: column;
    align-items: flex-start;
  }

  .timeline-list::before {
    left: 17px;
  }

  .stage-node {
    width: 36px;
    height: 36px;
    font-size: 12px;
  }
}